When a CAD detects an invalid address, what is the recommended action for the telecommunicator?

When a CAD detects an invalid address, what is the recommended action for the telecommunicator?

• A. It sends a full first alarm assignment to each possible location
• B. It prompts the telecommunicator to ask the caller for additional information
• C. It offers a best estimate of the correct location
• D. It sends a single unit to the nearest valid location

Answer: (B)

When CAD flags an invalid address, the telecommunicator should prompt the caller for additional information to verify the exact location. This keeps responses accurate and prevents misdispatch by guessing where the incident is. By asking for cross streets, nearby landmarks, building names, apartment or suite numbers, or confirming city and jurisdiction, the dispatcher gathers concrete clues that can be used to pinpoint the correct site on the map and assign the right units quickly. Relying on a best guess or sending the nearest valid location could lead responders to the wrong place, wasting time and resources. Asking clarifying questions is the safest, most reliable way to establish the correct location before dispatch. For example, you might ask for the nearest intersection or a notable landmark to confirm the incident site.

When CAD flags an invalid address, the telecommunicator should prompt the caller for additional information to verify the exact location. This keeps responses accurate and prevents misdispatch by guessing where the incident is. By asking for cross streets, nearby landmarks, building names, apartment or suite numbers, or confirming city and jurisdiction, the dispatcher gathers concrete clues that can be used to pinpoint the correct site on the map and assign the right units quickly.

Relying on a best guess or sending the nearest valid location could lead responders to the wrong place, wasting time and resources. Asking clarifying questions is the safest, most reliable way to establish the correct location before dispatch. For example, you might ask for the nearest intersection or a notable landmark to confirm the incident site.